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Return Policy


Our goal is to ensure your complete satisfaction

If, for whatever reason, you are dissatisfied with your purchase, you can return the item/s within 30 days of the purchase date subject to conditions below. Claims for missing items or items damaged in transit must be received within two business days of receipt of merchandise.

Refunds & Credits

Refunds on returned items will be issued in the same payment form as tendered at the time of purchase. Once we receive and inspect the product we will credit your account. Please allow 5-7 days for a credit to appear on your account. If payment was made by check, the refund check will not be issued before 10 business days after the date of purchase.


Please read all conditions below. If conditions are not met, Med-Part reserves the right to refuse the return or to charge a restocking fee not less than 15%.

All returned or exchanged items must be in new condition, in their original box, and must include all packing material, blank warranty cards, manuals, and all accessories.

Med-Part is not responsible for personal data or items left in returned merchandise.

Med-Part is not responsible for any consequential or incidental damage resulting from the sale or use of any merchandise bought from us. We are responsible for the monetary value of the merchandise only.

If all conditions and specifications were met then Med-Part reserves the right to not except returns or exchanges on all custom made items.

Returns will exclude any shipping charges unless the error that occurred was at fault of Med-Part.

To set up a return: 718.436.5100